ProPoint Support
ProPoint Support from Agil IT - for peace of mind
ProPoint simplifies.
- One place to call for support. A help-desk staffed by expert advisers, standing at the ready with an arsenal of remote support and diagnostic tools.
- One predictable monthly fee that includes all hardware, software and strategic consulting and support services. All with performance guarantees you can count on.
Measurable performance.
Accountability. It's not as common as it once was. When it comes to maintaining the quality and integrity of your network, you can count on ProPoint solutions from Agil IT. Performance and response data are gathered monthly and presented to you by your dedicated account manager. The data includes convenient, consolidated reports that detail critical aspects of network operations, letting you make decisions based on real-time, relevant data.
ProPoint includes the mix of services you need to meet your healthcare practices' business objectives:
- Support Services Help Desk –available 24x7 via telephone and online chat
- Proactive, preventative maintenance of desktops and servers done on site and remotely
- Technology planning and reviews
- Unified communications –VoIP telephony systems
- Document/print management
- 24×7 remote monitoring of key network elements
- Lifecycle management
- Off-site desktop and server back-up
- Managed email protection – spam, virus and phishing filtering
- Client portal – a one-stop secure website serving as mission control of your Agil IT partnership
